A problem shared…

shared services - mike gill

A recent article by David Walker in the Guardian looked at the chequered history of shared services and focused on former Cabinet Office Minister Francis Maude’s legacy – which in short is not a great one. Essentially Maude hailed shared services as a means to avoid duplication and cuts, but as we know such an… Read more

What do we really think of our public services?

What do we really think of public services

To help me write How to Survive Austerity I undertook a simple survey to help me gauge the views of a range of people on how they perceived our public services. I took a reasonable cross-section of roles and industry sectors for the purposes of developing a comparison model. All had more than ten years’… Read more

Define your service to the man on the Clapham omnibus

man on clapham omnibus survive austerity

Time (as it seems with everything these days) is of the essence. Austerity is banging on your door and you need to do something about it pretty sharpish. However, I appreciate it’s easier said than done in the public sector, where lead times tend to be measured in months (and that’s if you’re lucky). An important… Read more

Delivering the perfect pitch for survival

Delivering the perfect pitch for survival

Imagine the Coliseum in Ancient Rome, filled with a frenzied crowd. And imagine the Emperor seeking some direction from the spectators before he gives a ‘thumbs up/thumbs down’ to the gladiator before him. The common assumption is that ‘thumbs down’ means the gladiator must perish. Leaving aside the historical accuracy of that assumption, you want… Read more